faq’s
IMPORTANT SAFETY INFORMATION
Never leave wax melts or burners unattended while in use.
Do not overfill the dish or burner with wax.
For external use only — do not eat.
Keep wax melts away from children and pets to prevent ingestion or accidental contact.
Do not add fragrance oils, essential oils, water, or any other substances to the wax or burner.
Allow the burner and wax to cool completely before moving it or removing used wax.
Always place your burner on a heatproof, stable surface away from drafts, fabrics, and flammable materials.
What Is a Wax Melt?
A wax melt is a wickless, scented piece of wax designed to be melted in either an electric burner or a tea-light warmer. As the wax gently heats, it releases a long-lasting, highly fragranced aroma into your home — without the need for an open flame.
How Do I Use a Wax Melt?
Simply snap off your desired amount from one of our wax melt snap bars and place it into your burner or warmer. As the wax heats, it will melt and release your chosen fragrance throughout your home.
We recommend using 1–2 squares at a time. Each snap bar contains 10 squares, providing approximately 60 hours of burn time in total.
All Scents & Sassology wax melts are suitable for both electric and tea-light burners. Tea-light burners may produce a slightly stronger scent throw, although many of our customers say they notice very little difference.
How Do I Remove the Wax?
The easiest way to remove used wax is to gently warm the burner for no more than 15 seconds until the wax softens. Then, lightly press one edge — the wax should pop out cleanly and can be disposed of according to your local waste guidelines.
If you choose to clean your burner with water, always ensure the dish is completely dry before using it again, as moisture can affect both performance and safety.
Before adding a new fragrance, make sure all residue is fully removed to ensure the best scent throw and prevent mixing aromas.
What Does “Scent Throw” Mean?
“Scent throw” refers to how strong a fragrance is and how far the aroma travels when your wax melt is in use. Our melts are designed to easily fill the room they’re warmed in — and many of our customers say the scent drifts beautifully throughout their entire home!
Do Wax Melts Evaporate?
Wax melts do not evaporate the way candle wax does. Instead, the fragrance gradually burns off over time. Once you can no longer smell the scent, simply remove and dispose of the used wax in line with your local waste guidelines.
Never pour melted wax down a sink or drain, as this can cause blockages.
Can Wax Melts Spit, Bubble or Catch Fire?
Wax melts should not spit or bubble during normal use. If you notice spitting, this usually means that water or moisture has entered the wax.
If this happens:
Turn off your electric burner or extinguish your tealight immediately.
Remove all the wax from the dish and clean the burner thoroughly, ensuring no residue remains.
Always store your wax melts in a cool, dry, dark place to prevent moisture entering the wax.
Avoid using your burner in damp or humid environments, as moisture can contaminate the wax pool and affect performance.