SHIPPING

DELIVERIES

All orders are given a standard 3–5 working day turnaround time, as every product is handmade by us. In most cases, orders are completed sooner; however, during peak periods such as Christmas, turnaround may extend to 5–7 working days, and in very busy seasons processing may take up to 10 days.

Once your order has been placed, you will receive a confirmation email, followed by a dispatch email when your order has been shipped.

*Please ensure all delivery details are entered correctly at checkout. We can only ship to the address provided, and we cannot accept responsibility for orders delivered to incorrect or incomplete addresses.


SHIPPING SERVICE

We ship all orders using Royal Mail. Delivery costs are calculated automatically at checkout based on the weight of your order.

Once your order has been handmade and completed, it will be dispatched via Royal Mail.

If a free delivery code is used, your parcel will be sent using Royal Mail Second-Class Delivery, or an alternative Royal Mail service if the parcel weighs over 2kg.


DAMAGES

All products are quality checked before leaving HQ and are packaged to ensure no breakages/damages occur. If on the rare occasion your product arrives damaged please contact us on the day of delivery with information on the damage and with pictures if possible, we will look into this for you and discuss the options with you to rectify this.