Our Electric burners & Diffusers are made to a high standard and are a stunning addition to your home. We have many different types of electric burners and they will change from time to time.
The larger burners which are the 3D, Mosaic Crackle & Aroma Lamps are all touch-sensitive with 3 different light/heat settings.
All our burners come with 3 melts as standard - these will be picked at random from our ever-growing range. If you would like to pick which Wax Melt Bars then please leave a note on the payment screen.
The electric diffusers have 3 light settings and come with your choice of 1 bottle of oil (please leave in comments which you would like or a random one will be sent) Full instructions included.
Spare Bulbs available for Β£1.00.
Disclaimer
All our burners are quality checked when we receive them from our suppliers, and again before they are sent out. We take great care in packaging them so they arrive safely to our customers but we do ask that once the product is received please check for any damages or faults to the burner and report to us on the day of delivery, as per our policies. We cannot exchange or refund any burners if our policy isnβt adhered too.
Tealight burner safety
Only unscented tealights should be used in tealight wax burners. Scented tea lights burn at a higher temperature and can be a fire hazard when in a burner.
Tealights with a maximum burn of 4 hours are also recommended.
Burner / Warmer Information
All our electric and tea light burners/warmers come from leading & reputable suppliers and we follow their guidance on the products.
Switching on and off
When switching on your burner on a touch-sensitive model, do not tap it to the highest setting quickly, do this slowly waiting a few seconds between each tap, this will prevent the bulb from blowing from a surge of electricity.
Do not turn your burner off straight at the socket, make sure you tap it off first, then switch off at the plug & visa versa when turning on.
Removing/changing bulbs
The bulbs for our electric burners are G9 40w (We sell these separately)
When removing the bulbs they push in and pull out. They do not need to be screwed.
When changing the bulb please try and avoid skin contact with the bulb as the oil in the skin shortens the life of the bulb.
Removing used wax
To remove used wax we recommend waiting until the wax has fully melted then pushing lightly on one edge to remove the wax, the wax should pop straight out.
Our preferred way of removing wax is slightly heating it for no more than 15 seconds and then pushing it slightly and it will pop out very easily, then it can be discarded.
Please do not use any sharp objects to scrape the wax out, this may cause your dish/burner to crack or the glass may smash.
Faulty burners
If your burner is faulty please make us aware in the first instance.
We can offer a full refund for up to 30 days if the burner is returned. Should it become faulty after 30 days but within 6 months, we would need it to be returned and we can offer an exchange or credit voucher.
We cannot offer a refund or exchange on accidental damage for instances such as removing the wax with a sharp object causing the glass to break.
Our policies reflect our suppliers.
